General terms
Please read carefully these GENERAL TERMS and CONDITIONS for using the dells.bg website, hereinafter referred to as the “SITE” for short, before using the SITE and the services offered by “Konpaks” Ltd.
I. general provisions
Art. 1. (1) Through the SITE, “Konpaks” Ltd. – a company registered under the Commercial Law of the Republic of Bulgaria, with registered office and contact address: Rakovski 4150, General Nikolaevo Quarter, 2A Mihail Dobromirov Street, EIC: 825312250; VAT Number: BG825312250, offers certain goods for sale.
(2) These general terms and conditions govern the relationship between “Konpaks” Ltd. on the one hand and on the other – each of the persons using the SITE, hereinafter referred to as “USER”. The relations between the persons under the previous sentence regulated by these General Terms and Conditions are two groups:
– relations arising in connection with the use of the SITE and
– relations arising in connection with the purchase of goods through the use of the SITE.
Art. 2. In order to be able to use the services on the SITE, you must expressly accept these General Terms and Conditions. This acceptance is carried out by marking the box “I agree with the general conditions of use”, when you are asked whether you accept the general conditions for use of the SITE.
Art. 3. The USER has the right to use the SITE services only for personal/non-commercial purposes.
II. General description of services
Art. 4. The SITE offers the USER the opportunity to make online requests to purchase goods from the SITE. They provide you with a wide selection of reputable brands with detailed descriptions and photo material, as well as the opportunity to quickly, conveniently and easily purchase the goods you like, which will be delivered to the address of your choice.
III. Offered goods
Art.5 (1) The SITE contains offers regarding the goods offered. These offers can be separated and sorted according to different indicators, according to the USER’s wishes.
(2) The offers contain the basic information about the offered product (according to its type) and the price of the product. The offers are accompanied by photographic material.
(3) The price of the individual product indicated in each of the offers is for one item of it.
(4) “Konpaks” Ltd. reserves the right to change the prices of the offered items.
IV. Registration
Art. 6. You can shop on the SITE as a “Guest” or as a “Registered User”.
Art. 7. (1) By registering an account using your email, you’ll save having to enter your name, phone number and address every time you shop, and you’ll also receive additional privileges, such as being the first to know about our special offers and discounts.
(2) The WEBSITE gives you the opportunity to register as a legal entity, by entering all company data necessary for issuing an invoice during registration.
(3) When filling out the electronic registration form, the USER is obliged to provide complete and correct data regarding his identity and other information required by the electronic form, as well as to update them within 7 days of their change.
In the event that, when filling out the electronic registration form, the USER provided incorrect data, or in the period according to the previous article, changes in these data are not reflected, the SITE has the right to stop immediately and without notice the maintenance of the USER’s registration and access to his customer profile .
(4) Before sending the registration form by the USER, he can freely correct the information entered by him in this registration form.
(5) Once you are already registered, you can change your details in the “My Profile” section. You can change the delivery address from there or at the time of ordering in the “Your basket” panel.
V. Purchase request
Art. 8 (1) The products that the USER intends to buy should be added by him to his “Basket”.
(2) Adding a specific product to the “Basket” is done by clicking on the name or photo of the specific product and then pressing the “ADD TO BASKET” button.
(3) To view the products in his “Basket”, the USER must press the “GO TO BASKET” button in the small window that appears when moving the mouse in the upper right corner of the WEBSITE.
Art. 9. (1) Requests for the purchase of goods are made by filling in a special form located on the WEBSITE.
(2) The purchase request appears when pressing the “PAYMENT” button in the “BASKET” section. Then, in order to submit the request, the USER should fill in the fields in it, with mandatory fields marked with an asterisk (*). The transition to each next section of the request is carried out by pressing the “CONTINUE” button. The USER can return to the previous section of the query by pressing the “Edit” button located to the right of the section name.
(3) The request automatically describes the type, quantity and exact final price (including VAT) of the goods, according to the contents of the USER’s “Basket”, which he entered earlier.
(4) When completing the purchase request, the USER undertakes to provide true and accurate information.
Art. 10. (1) The order was placed by pressing the “ORDER” button in the “PAYMENT” section.
(2) The action under the previous paragraph, carried out by the USER, represents a declaration of will to conclude a contract between the USER and “KONPAKS” Ltd. according to the conditions specified in the request.
Art. 11. Within 1 to 2 working days from receipt of the request, a representative of “KONPAKS” Ltd. sends the USER an electronic message or a telephone call confirming the receipt of the request and providing information about the possibility of its implementation. “KONPAKS” Ltd reserves the right to notify the USER in cases where the item(s) ordered by him are not in stock, are not in a salable form or due to unforeseen circumstances beyond the control of “KONPAKS” Ltd. the ordered items cannot be delivered. In view of the company’s quality policy, “KONPAKS” Ltd. does not deliver items that, at the time of the order placed by the USER, are not in good commercial condition and/or do not meet the company’s quality standards.
VI. Refusal to deliver
Art. 12. “KONPAKS” Ltd. has the right to refuse to deliver ordered goods due to technical or organizational reasons. For this refusal, an express notification is sent to the USER at the e-mail indicated by him.
VII. Terms of Delivery
Art. 13. The delivery of goods ordered through the use of the SITE is carried out under the conditions described in this section.
Art. 14. Deliveries will be made through the courier company Econt.
Art. 15. Delivery on the territory of the Republic of Bulgaria is free for orders with a total value of over 99 (ninety-nine) BGN. For orders below this value, delivery is paid within BGN 4.90 (or see the delivery table).
Art.16. The goods ordered by the USER are delivered up to 4 (four) working days from sending the request, provided that the delivery address is valid and specified accurately.
Art. 17. The ordered goods are transported in suitable packaging according to their characteristics and the transport used for delivery.
Art. 18. (1) The ordered goods are delivered to the address specified by the USER in the request sent by him.
(2) The USER is obliged to provide access and the opportunity to receive the goods at the address under para. 1.
(3) If the USER is not found within the deadline for delivery to the specified address or access and conditions for delivery of the goods are not provided within this deadline, the order is considered withdrawn and “Konpaks” Ltd. is released from its obligation to fulfill the delivery.
(4) In the event that the USER confirms his desire to receive the ordered goods after the expiration of the delivery period, in which he was not found at the address, he bears the costs of the second delivery. The costs of the second delivery are paid upon receipt of the goods, together with the total amount of the order and the costs of the first delivery.
VIII. Legal guarantee
Art. 19. “Konpaks” Ltd. reminds of the existence of a legal guarantee for conformity of the goods with the contract of sale.
IX. Refusal to receive delivered goods and return of received goods
Art. 20. (1) A USER submitting a request to purchase a product from the SITE has the right to return this product only in the following cases:
1. If the delivered goods are not the ones ordered by the USER;
2. If the delivered goods are defective;
3. If the goods were damaged during transportation;
4. If the price to be paid by the USER is not the one that was indicated on the SITE;
5. If the delivery deadline is not met.
(2) Apart from the cases listed in the previous paragraph, the USER does not have the right to refuse to receive and pay for goods for which he has submitted a purchase request. In the event that the USER does this, he owes payment of the costs incurred for the delivery and for returning the goods back to “Konpaks” Ltd.
Art. 21. (1) After receiving and paying for the goods, the USER may request its return to “KONPAKS” Ltd. and a refund of the price paid by him in the following cases:
1. If the goods have a defect or non-conformity that could not have been detected during a simple inspection of the goods;
2. If during use of the goods it is found that it has a defect that makes it unfit for its purpose;
3. In cases of refusal of the contract according to the provisions of Art. 25-28 of these General Terms and Conditions.
(2) The USER may exercise his rights under the preceding paragraph in case he presents the receipt for the purchase of the product.
Art. 22. If there is a discrepancy between ordered and delivered goods, which was impossible to establish at the time of delivery, the goods are replaced within 3 (three) working days after receiving a notification of the discrepancy sent by the USER to “KONPAKS” Ltd.
X. Payment methods
Art. 28. The payment of the price of the ordered goods is carried out in one of the following ways at the choice of the USER:
1. With cash on delivery – at the time of delivery, the amount is handed over to the employee of the courier company.
2. By bank card.
XI. Intellectual property rights and news use
Art. 29. (1) The content on the SITE – databases, texts, photographic material, graphics and others is protected by copyright and related rights within the meaning of the Copyright and Related Rights Act, as well as by rights protected by the Law on Trademarks and Geographical Indications , with carriers “KONPAKS” Ltd. and/or its partners and suppliers.
(2) No part of the SITE may be reproduced in any form, for any purpose and in any media or computer environment without the express written consent of the holder of the relevant intellectual property right – “KONPAKS” Ltd. and/or its partners and suppliers. Any illegal use of the content of the WEBSITE will be interpreted as a violation of the Law on Copyright and Related Rights, the Law on Trademarks and Geographical Indications and other applicable laws in force in the Republic of Bulgaria.
Art. 30. The news on this SITE is intended only for the personal information of USERS. Their use for other purposes such as publication, reproduction, any form of commercial use, as well as the transmission to third parties in full, partial or revised form, without the express written approval of “KONPAKS” Ltd., is prohibited.
XII. Unacceptable actions
Art. 31. (1) The USER has no right to perform actions that violate generally established rules for communication.
(2) The USER has no right to carry out malicious actions – spreading viruses and other actions violating the rights or interests of “KONPAKS” Ltd. and/or third parties.
XIII. Personal data and their protection
Art. 32. (1) “KONPAKS” Ltd. is a personal data controller registered under the Personal Data Protection Act.
(2) The SITE guarantees the privacy of information containing personal data provided by USERS through completed registration requests. Disclosure of this information is possible only in cases where it is required by state bodies or officials authorized by law to request and collect information containing personal data and in compliance with the legally established order.
(3) “KONPAKS” Ltd. can use the collected statistical information about visits to the WEBSITE to prepare internal statistics for the purposes of its marketing campaigns.
Art. 33. (1) By accepting these General Terms and Conditions, the USER agrees to the processing of his personal data.
(2) The USER has the right to object to the processing of his personal data for the purposes of direct marketing by sending a written message to “KONPAKS” Ltd. at the address and e-mail for contacts indicated on the WEBSITE.
Art. 34. By accepting these General Terms and Conditions, the USER accepts the use of “cookies” by “KONPAKS” Ltd., which help us provide you with the best possible service in our opinion.
XIV. Limits of liability
Art. 35. “KONPAKS” Ltd. does everything possible to maintain true, accurate and up-to-date information on the WEBSITE, without excluding the possibility of accidental objective discrepancies or omissions.
Art. 36. “KONPAKS” Ltd. is not responsible for the consequences, including possible damages, caused by or related in any way to the access, use or inability to use the WEBSITE.
Art. 37. “KONPAKS” Ltd. is not responsible for the information (including its completeness and reliability) contained in other WEBSITES to which the WEBSITE contains references.
XV. Changes to the general conditions
Art. 39. (1) In the event of a change in the General Terms and Conditions, the new General Terms and Conditions shall apply to a registered USER, in the event that “KONPAKS” Ltd. sends them to the e-mail provided by him and this USER does not declare within the given time period that he rejects the change in the General Terms and Conditions .
(2) In the event of a change in the General Terms and Conditions, the new General Terms and Conditions shall not apply to relations arising in connection with the purchase of goods through the use of the SITE for which the USER has made a request.
XVI. Definitions
Art. 40. For the purposes of these terms and conditions, “Cookies” may contain arbitrary information selected by the server and are used to maintain the state of HTTP transactions that are otherwise “stateless”. They are used to authenticate the identity of a registered user of the SITE as part of the login process or initial registration on the site, and the user is not required to enter a new username and password on each subsequent access to this site. Another use of cookies is to maintain a “shopping basket” of selected goods to purchase from a site during a single session, to personalize the SITE (presenting different pages to different users), and to track individual users’ access to a site .
XVII. Final provisions
Art. 41. These General Terms and Conditions have been adopted by Decision dated 07.03.2021 of the General Meeting of “KONPAKS” Ltd.
Art. 42. These General Terms and Conditions enter into force on the day of their publication on the WEBSITE.